Cancellation & Refund Policy

Effective Date: August 20, 2026

Thank you for booking with **Café Voisin Kuala Lumpur**, operated by **Cafe Voisin Malaysia Sdn. Bhd.** ("we", "us", "our"). This Cancellation & Refund Policy outlines the conditions under which you may cancel bookings and request refunds for workspace passes, monthly co-working memberships, and barista classes.

1. Workspace Daily Passes

• Daily Passes (RM 25) purchased online are non-refundable.
• If you are unable to use your Daily Pass on the scheduled date, you can request a date change up to 24 hours in advance by emailing **info@cafevoisinlh.com**. Change requests are subject to seat availability.
• No-shows without prior email notifications are not eligible for date changes.

2. Co-Working Club (Monthly Memberships)

• Monthly memberships (RM 450) are billed in advance.
• You may cancel your monthly subscription at any time. Upon cancellation, your membership will remain active until the end of the current billing cycle, and no further charges will be made.
• We do not offer pro-rata refunds for unused days or mid-month cancellations.

3. Barista Masterclasses

• Cancellations made **7 days or more** before the scheduled masterclass date are eligible for a **100% refund**.
• Cancellations made **between 3 and 6 days** before the scheduled date are eligible for a **50% refund** or a free reschedule.
• Cancellations made **less than 72 hours** before the scheduled masterclass are non-refundable and cannot be rescheduled, as materials and ingredients will have already been purchased and prepared.

4. Processing of Refunds

Approved refunds will be processed back to the original payment method within **7 to 10 business days**, depending on your card issuer or bank processing times in Malaysia.

5. Contact Us

For any queries or refund requests, please email us directly at **info@cafevoisinlh.com** with your booking confirmation number and details.